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DTS PMO Services

Immersion Delivers Program Management Success

DTSProgramProjectImmersion Consulting provides policy to practice program support for the Defense Travel System (DTS), helping clients dramatically improve implementation and usage rates, practically eliminating delinquencies in their entirety.

Since 2004, Immersion has been on the forefront in implementing, facilitating and sustaining DTS management at multiple levels, including support for the Navy's DTS program office and for numerous major commands in the Army and the Navy. Our support for this program runs the gamut, from the highest level of management to field-level activities. Our subject matter experts are poised to take your Program Management or Project Management Office to the next level of performance to improve utilization, enhance operational processes and procedures and move you toward realizing FIP and FIAR compliance.

Immersion's DTS PMO Record

Immersion Consulting provides implementation, business process engineering and improvement services, technical and operational services for the Defense Travel System. Since 2004, our track record for DTS-related engagement success is extensive, and includes:

  • Development of DTS Programs of Record for the Department of Navy
  • Implementation DTS across a user population of 500,000 personnel
  • Installation of systems that streamline the entire process involved in global DoD travel
  • Integration of new technologies, including travel and charge card management
  • Development and enhancement of systems and modules resulting in reduced errors and improved integration with systems such as DFAS, DTMO, PMO-DTS and NROWS
  • Operational support for DTS, including Tier II Help Desk
  • Recommend consolidation to improve operational results

Immersion's DTS Program Management/Project Management Office Services have assisted the Navy achieve over 95% implementation and 87% usage rates, among the highest in the service branches.

Immersion DTS PMO Services Process

Ensuring that DTS operations are successful and valuable to commands that still require implementation and business process improvements is a core Immersion mission. We are able to make an impact on DTS-related travel programs based on three core competencies. 

  1. Subject Matter Experts
  2. Proven Processes
  3. Systematic Approach

Immersion provides proven travel management system experts with cross-functional expertise in DoD travel operations, charge card management and financial management systems. Immersion leveraged this expertise to help the Navy become the first service to successfully use the Centrally Billed Accounts (CBA) module within DTS, significantly reducing DFAS transaction fees.

We possess the capabilities to design, implement and mature critical-path DTS processes that ensure quality control, standardization and improve operational results. Prior engagements include development and deployment of Navy DTS Business Rules and SURFOR DTS SHIPS Business Guidelines.

Immersion leverages our in-depth knowledge of DTS and its interfaces with Navy accounting systems, objectives of the NAVSUP Consolidated Card Management Program (CCPMD) and Navy FMO Financial Improvement Plan (FIP) to provide greater management control of the financial and budgetary aspects of travel.

Ongoing Operational Support

Immersion's efforts at NAVY DTS PMO reflect our ability to deliver high performing and sustainable travel program solutions at the Echelon II and III levels.

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